| Jump to: General Information | Technical Information | Download Information
General Information
What is Account Access?
Online Account Access provides our customers with an additional method to access their account information — 24 hours a day, seven days a week. It was designed to provide answers to our customers' most frequently asked questions about their account information.
What kind of information is available on Account Access?
With Account Access, customers can check: Loan Information - Principal balance
- Accrued interest
- Available commitment
- Interest type and rate
- Next payment
- Past-due payment
- Late charges
- Interest paid (previous year and current year)
- Interest paid reported to IRS (previous year)
- Rolling 15 months of transactions
- Operating loan draft information
- Status of account
- CashPlus/funds held information
Balance - Accrued interest
- Interest rate
- Interest earned (year to date and previous year)
- Rolling 15 months of CashPlus transactions and one year of funds held transactions
Lease Infomation - Next payment
- Past due amount
- Leased asset information
- Status of account
How do I sign up for online Account Access on the Internet?
You must complete the simple online enrollment process before you can gain access to your account information. The enrollment process will prompt you to enter personal and security information. Once enrolled, you will have access to your account information. Each time you visit the site you will log in to begin an online session. By using Account Access you agree to abide by the terms and conditions outlined in the Access Agreement. Please be sure to read it before you sign up.
Does the Account Access service cost anything?
Online Account Access is free of charge to all our customers.
How current is the information in Account Access?
The information in Account Access is updated each business day. The time will vary slightly with the completion of our nightly processing cycle, but will normally be updated between 1:00 AM and 3:00 AM. A date is displayed toward the top of the account information pages that tells you the date of your information.
How can I be sure my information is safe and only accessible to me?
At Farm Credit Services of America, we use advanced technology to protect your account information. Please visit our Security and Privacy pages to learn more about the safeguards that have been put in place to protect your information.
Back to top
Technical Information
When I try to enroll in Account Access, my browser reports an Invalid Certificate error and the page will not display.
Your browser certificate authority root is out of date. Download and install a new version of Microsoft Internet Explorer 4.x or higher or Netscape Communicator 6.x or higher.
What should I do if I forget my password?
If you attempt to log in with an incorrect password, you will be prompted by the reminder phrase you entered during the enrollment process to help you remember your password. If you cannot remember your password, you can reset it.
How do I reset my password?
If you need to reset your password after a failed log in attempt, you will be instructed to click on a re-enroll link. You can also re-enroll in Account Acces by clicking on the enroll button on the login page.
What information is needed to reset a password?
Security information that was entered during the enrollment process must be re-entered in order to reset your password. If you cannot remember your security information you must re-enroll by going through the online enrollment process.
Can I choose my own password?
Yes, you can choose your own password. The following rules apply to passwords: - Passwords must be at least seven characters, up to 12 characters
- Passwords must contain at least:
- One letter of the alphabet
- One number located between positions 2 and 6
- Passwords are treated as case sensitive
Examples of strong passwords (the following are for example purposes only; do not use any of these examples as your actual password): - Use a name, modified slightly, like "b0b$mith" or "M@ryL0ng".
- Use a phrase you can remember, like "hello world" modified to "hel10@World".
- "tL*5i?wu" (contains letters, special characters, and numbers).
Examples of invalid or poorly chosen passwords: - Your login ID.
- Names of co-workers, pets, family, etc.
- Phone numbers, license numbers, or birthdays.
- Simple passwords like "asdf" (adjacent keys on a keyboard).
- Words which can be found in a dictionary.
Examples of strong passwords (the following are for example purposes only; do not use any of these examples as your actual password): - Use a name, modified slightly, like "b0b$mith" or "M@ryL0ng".
- Use a phrase you can remember, like "hello world" modified to "hel10@World".
- "tL*5i?wu" (contains letters, special characters, and numbers).
Even though it is not a rule, it is strongly recommended that you use a combination of both upper and lower case letters.
How do I change my password?
You can change your password at any time while you are logged into Account Access. Click on the Preferences link on the navigation bar to go to the Change Password page. The Change Password page includes step-by-step instructions for changing your password.
Who do I contact if I am having technical problems with Account Access?
Contact Technical Support at techsupport@fcsamerica.com .
Back to top
Download Information
You can download your Loan and Funds Held transactions for either financial management programs or for any spreadsheet program such as Microsoft® Excel. Most financial programs support one of these two formats. Below are detailed instructions for Quicken®, Microsoft® Money, and Microsoft® Excel. For all other programs please refer to the particular software's manual. Quicken® Download Procedures
The download must be saved into a file on your hard drive (usually the C:\ drive). Account information can be downloaded between a certain date range.
Follow these procedures for downloading: - From the Account Summary page, select the Download button at the top of the page. This takes you to the Download Page. First you need to select an Account to download. You can only download one account at a time. If you have multiple draws in an account, you need to download each of those individually.
- Next, enter date ranges into From and To input boxes in the format as 'MM/DD/YYYY'. You will be alerted if there are no transactions within the dates you specify.
- Select the file format that is suitable for you. The format should be QIF for Quicken® .
- Click the Download button. The download process will begin.
- In the "What Would You Like To Do With This File?" screen, select Save This File To Disk , then select OK .
- In the Save As window, select the file location in the SAVE IN drop-down box. Be sure to note where you place the file.
- The program uses Download.qif as default File Name. You may change the file name to reflect the download information. The file name must be followed by the .qif extension. For example: checking.qif, download.qif, update.qif.
- Then select the SAVE button.
The account information is now located in the file you specified on the hard drive of your computer.
The next step is to import the file into the appropriate Quicken® account. To begin this process, open the appropriate account within Quicken® and complete the following steps: - Select FILE and then select FILE OPERATIONS .
- Select IMPORT .
- In the QIF IMPORT window, Select FIND FILE .
- Select the C:\ drive and find the file that was saved earlier followed by .qif.
- Select the file and Click OK on the QIF IMPORT screen.
All transactions will fill into the register with dates, descriptions and amounts.
Microsoft® Money Download Procedures
The download must be saved into a file on your hard drive (usually the C:\ drive). Account transaction can be downloaded between a certain date range.
Follow these procedures for downloading: - From the Account Summary page, select the Download button at the top of the page. This takes you to the Download Page. First you need to select an Account to download. You can only download one account at a time. If you have multiple draws in an account, you need to download each of those individually.
- Next, Enter date ranges into From and To input boxes in the format as 'MM/DD/YYYY'. You will be alerted if there are no transactions within the dates you specify.
- Select the file format that is suitable for you. The format should be QIF for Microsoft® Money .
- Click the Download button. The download process will begin.
- In the "What Would You Like To Do With This File?" screen, select Save This File To Disk , then select OK .
- In the Save As window, select the file location in the SAVE IN drop-down box. Be sure to note where you place the file.
- The program uses Download.qif as default File Name. You may change the file name to reflect the download information. The file name must be followed by the .qif extension. For example: checking.qif, download.qif, update.qif.
- Then select the SAVE button.
The download is done now and the download transactions are now located in the file you specified above on the hard drive of your computer.
The next step is to import the file into the appropriate Microsoft® Money account. To begin this process, open Microsoft® Money and complete the following steps: - Select FILE and then select IMPORT .
- You will be prompted to select the import file. Locate the file that was saved during the download phase and click OK .
- Wait for the "Import Complete" message and click OK .
- When closing the Microsoft® Money application, it typically prompts you to backup your account information. This will protect your information from disk failure. Select either BACKUP or DON'T BACKUP to exit Microsoft® Money.
All transactions will fill into the register with dates, descriptions and amounts. If there is no transaction imported, you must have selected an account that does not have transaction information for the specified dates. If you are sure that is not the case, double check the dates to make sure that they are right.
Microsoft® Excel Download Procedures
The download must be saved into a file on your hard drive (usually the C:\ drive). Account transaction can be downloaded between a certain date range.
Follow these procedures for downloading: - From the Account Summary page, select the Download button at the top of the page. This takes you to the Download Page. First you need to select an Account to download. You can only download one account at a time. If you have multiple draws in an account, you need to download each of those individually.
- Next, enter date ranges into From and To input boxes in the format as 'MM/DD/YYYY'. You will be alerted if there are no transactions within the dates you specify.
- Select the file format that is suitable for you. The format should be Microsoft® Excel .
- Click the Download button. The download process will begin.
- In the "What Would You Like To Do With This File?" screen, select Save This File To Disk , then select OK .
- In the Save As window, select the file location in the SAVE IN drop-down box. Be sure to note where you place the file.
- The program uses Download.csv as default File Name. You may change the file name to reflect the download information. The file name must be followed by the .qif extension. For example: checking.qif, download.qif, update.qif.
- Then select the SAVE button.
Download is done now and the download transactions are now located in the file you specified above on the hard drive of your computer.
The next step is to import the file into Microsoft® Excel. To begin this process, just double click the file you have downloaded. This will automatically bring the file in Excel. You can also load the CSV file with Excel already opened. First open Microsoft® Excel and complete the following steps: - Select FILE and then select OPEN.
- In the Open Dialog window, choose "Text files (*.prn; *.txt; *.csv)" from the Files of type drop-down list.
- Open the folder where the file was stored.
- Select the file you downloaded.
- When saving the file, you can convert the CSV into an Excel Worksheet by choosing the save from the FILE Menu.
- Change the Save as type to "Microsoft Excel Worksheet (*.xls)"
Back to top |